Privacy policy

This policy explains what we collect, why, who sees it, and how long we keep it. It is written to comply with the Nigeria Data Protection Act 2023.

What we collect

• Account: name, email, phone, date of birth, state. Date of birth is used only to confirm you are 18 or over.
• Agents: storefront details, and for verification a government-issued photo ID and a selfie, reviewed by our team and deleted 90 days after the decision.
• Activity: listings, saved properties, messages, reports and appeals.
• Email notifications: when you have a new message or reply, or a reminder or decision about your account, we email you through an email delivery provider. The email contains your first name, the listing title and a link — never the text of your messages. You can turn these emails off in your profile.

What we never collect

Your BVN, bank details or card numbers. We do not process payments.

Who sees what

• Seekers have no public profile. An agent you message sees your first name and last initial, and your phone if you have added one.
• Agent storefronts are public. Contact details are shown only to signed-in users.
• Administrators can read conversations only when investigating a report or safety concern; each access is logged with their name and reason.
• Verification documents are visible only to the verification team.

How long we keep it

• Verification documents: deleted 90 days after a decision (one day after a withdrawn submission; uploads never submitted are deleted after 48 hours). Only the result is kept.
• Messages: while your account exists.
• Records of emails we sent you: 90 days.
• Audit records of staff actions: 24 months.

Your rights

You can view and edit your details in your profile, deactivate your account at any time, and request a copy or erasure of your data by contacting support. Deactivation hides your account; erasure removes it.